Privacy Policy
ReNet P/L
ReNet P/L respects your right to privacy. We are bound by the Australian National Privacy Principles contained in the Privacy Amendment (Private Sector) Act 2000. Those principles regulate how we collect, store, use and disclose personal information about you and other individuals.
If you do not wish ReNet to obtain any of your personal information enabling ReNet to use this information as it sees fit, do not submit your details to ReNet or subscribe to any of our services in any way.
NOTE : We only receive your personal information if you voluntarily submit it to us.
ReNet and our Real Estate clients WILL use your personal information that you have voluntarily submitted and collected only for the purpose of Real Estate Sales and Marketing. You WILL receive emails and phone calls regarding enquiries you submit to us and to our clients.
This policy statement applies to ANY websites that ReNet PTY LTD owns and sets out the policies of ReNet relating to personal information provided to us, or collected by us, through our internet sites. Unless you give your express consent otherwise, the following policies govern how ReNet handles your personal information and safeguards your privacy.
Please note : Third-party internet sites accessible through our websites internet site, including internet sites created and operated by individual real estate and franchised offices, have separate privacy and data-collection practices which are not controlled by ReNet. ReNet takes no responsibility for these independent policies and will not be liable for any actions of third parties in implementing such policies. Please refer to those internet sites' own privacy policies to learn how they collect and use personal information about you.
Collecting Information About You and Storage of Collected Information
Information is directly collected from you by ReNet at locations for use internally by us as a business.
The information collected from you in accordance with the above procedures when you use either of the above facilities is stored on a computer database at a hosting site. The database storing information regarding Your Property Folder is only accessible by specifically authorised staff of ReNet and it. s clients, and is password protected. Similarly, the database storing information regarding queries lodged through "Contact Us" is only accessible by specifically authorised staff and clients.
In addition to that information which you voluntarily provide to ReNet while using this internet site, ReNet may maintain server logs regarding visits made to this internet site. Most internet sites maintain such server logs, and ReNet analyzes such logs in an effort to constantly improve the value of materials on the site. The server logs DO NOT contain personally identifiable information and ReNet DOES NOT make any attempt to link the traffic information on the site with the individuals who actually visit the site.
Cookies
A cookie is a small data file that certain web sites write to your web browser (your computer's hard drive) so it can later be read back from that browser. A cookie file can contain information such as a user ID that the site uses to track the pages you have visited on that site. If you are interested, more information on cookies can be found by visiting the Cookie Central web site at http://www.cookiecentral.com/. ReNet DOES use cookies.
Who is Authorised to Access Collected Information ?
The staff of ReNet and it. s contacted clients will be authorised from time to time to access the information collected from or about you for the purposes of using it as set out in this Privacy Policy, or otherwise for lawful purposes. Access to such information is protected by passwords which will only be given to those staff or clients who have been authorised and who have also been provided with the ReNet Policy for Management of Personal and Sensitive Information. Such Policy contains procedures which are to be followed by staff and clients when accessing information. If you would like to read this document please contact.
General Information Security
ReNet has implemented technology and security features and strict policy guidelines to safeguard the privacy of personally identifiable information from unauthorised access or improper use, and we will continue to enhance our security procedures as new technology becomes available.
All information that you submit to us on this site is transmitted directly to our internal database server. We take measures to protect this information while it is stored, including :
(a) Utilising a "firewall" to protect our internal computer systems and your stored personal information. A "firewall" is a barrier to unauthorised users to prevent access to our systems. Our firewall consists of a password system.
(b) Monitoring system activity logs to identify any unusual activity resulting from authorised and/or unauthorised individuals accessing our systems or making changes to stored information.
Use and Disclosure of Personal Information
ReNet will not disclose any personal information without your consent unless :
(a) such information must be provided in order to answer any of your queries submitted to this site or otherwise to provide you with a service which you have requested from us; or
(b) such information is required by law to be disclosed.
In the event that it is necessary to provide you with a service which you have requested from us, we may need to provide your personal information to an overseas entity. When doing so we will use reasonable commercial endeavours to ensure that your personal information is not misused by the recipient.
Marketing
ReNet can and will use your personal information for Marketing purposes to you in an effort to supply up-to-date and current information.
If you are a registered user, an agent as link or a paying client, if you are receiving marketing information and do not wish to receive this information any longer, you can delete yourself at anytime or email us at support@renet.com.au and ask to be removed from the marketing list. We will notify you of our receipt of your request and we will use commercially reasonable efforts to remove your name from the marketing list, as requested, within five (5) working days from the date of receipt of your request.
Records of your Personal Information
Please send us an email at support@renet.com.au if you wish to obtain a record of any information we may have collected from or about you during your visits to our site.
Please note that a charge may apply to cover all reasonable costs that we may incur in providing you with access to your personal information.
We will take all reasonable steps to correct any information, which you show to be inaccurate, incomplete or out-of-date.
Correction and Updating of your Personal Information
You will note that when you log into My Finder each time you are provided with the opportunity to update any record of personal information stored on our database.
Deletion of your Personal Information
If you wish to completely delete any personal information you submit to ReNet, you may do so by at anytime or by contacting us at support@renet.com.au . We will notify you of our receipt of your request and we will use commercially reasonable efforts to functionally delete all such information from our database within five (5) working days from the date of receipt of your request. Please note that it may be impossible to delete all of your information without some residual records remaining on our computer system because of automatically generated backups and records of deletions.
Problems or Complaints
If you have any further questions regarding this Privacy Policy, a problem with this site or wish to make a complaint, please contact us at support@renet.com.au . If ReNet becomes aware of any concerns or problems we will take those matters raised seriously and will work to address your concerns.
Changes to the Privacy Policy
ReNet reserves the right to modify or amend this Privacy Policy at any time and for any reason without notice.
